Customer Experience Executive / Senior Executive

Job Location
Singapore, Asia Pacific
Job Role
Corporate
Contract Type
Full-Time
Salary
Posted Date
2025-06-05
Job Expiry Date
2025-07-05
Qualification
Bachelor’s Degree

Key Responsibilities 



  • Champion a customer-centric culture throughout SIA, via the key pillars of knowledge, practice and recognition. These can entail:
  • Staying informed about the key developments, issues and emerging trends that may affect Customer Experience (CX), to identify opportunities for learning, improvement, and innovation.
  • Promoting the visibility of developments, trends and staff activities in the customer experience space through internal customer experience engagement channels
  • Communicating SIA’s CX achievements via external channels e.g. Annual Report and strengthen SIA’s branding as a CX leader
  • Collaborating with stakeholders to embed customer-centric principles (through the application of SIA’s customer experience design methodology etc.) into daily operations.
  • Sourcing, developing and/or delivering certified training programs to boost adoption of CX values and application of CX knowledge and tools across different levels
  • Organise and host knowledge sharing opportunities such as webinars for SIA staff as CX professionals
  • Develop and manage internal CX resources such as toolkits, case studies, and best practice guides to empower learning and knowledge transfer
  • Recognise and encourage CX best practices in SIA through administering CX-related awards
  • Lead and manage projects related to customer experience design and culture, ensuring timely execution and measurable results.
  • Oversee the design and production of customer experience collaterals, for training, engagement, events, and other occasions as required.
  • Development of Associate(s)
  • Other admin duties as assigned, such as budgeting, managing inventory of collaterals

 

Requirements 

  • Bachelor's degree in any discipline.
  • Genuine belief in understanding and exceeding customer expectations, with a strong desire to create positive and memorable experiences that embody SIA's brand values.
  • Be part of a team involved in designing and delivering a world-class SIA experience and passionately advocate for positive change and continuous improvement of the customer journey within the organization.
  • Excellent communication, interpersonal, and presentation skills, with the ability to effectively engage diverse audiences.
  • Ability to seek new ways and create possibilities, constantly delivering and improving creative solutions to engage the wider organisation.
  • Familiarity with the following software, design and production work: 
  • Office 365
  • Basic understanding of video production and storyboarding
  • Basic understanding of web design principles
  • Experience with data analysis will be an advantage.


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